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800-361-1126

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Product Information

  1. Do Kauai Kookies contain nuts?
    Most of our cookies do contain nuts including macadamia nuts, almonds, and peanuts. Even for those products that do not include nuts as an ingredient, we cannot guarantee that those items are free of trace amounts of peanuts and tree nuts that the product may have come into contact with during the preparation/baking process.

  2. Do Kauai Kookies contain dairy?
    Some of our products do contain dairy. Even for those products that do not include dairy as an ingredient, we cannot guarantee that those items are free of trace amounts of dairy that the product may have come into contact with during the preparation/baking process.

  3. What is the average shelf life of Kauai Kookies?
    Shelf life varies depending on the product, environment (i.e., humidity, exposure to sunlight, etc.), and manner in which the product is stored. A typical package of our cookies, if unopened and sealed properly, may remain fresh up to 9 months.

Shipping

  1. Will I receive confirmation of my order?
    You will receive a confirmation email of your order shortly after your order has been shipped.

  2. When will my order be shipped?
    Orders are generally processed the same day by the Kauai Kookie administrator and shipped the next business day.

  3. When will I receive my order?
    For local shipments, please allow 3-5 days for delivery. For mainland orders, please allow up to 2 weeks for delivery.

  4. Can I track my order once it has been shipped?
    For USPS shipments, tracking is generally not purchased by Kauai Kookie unless the customer specifically requests for tracking information.

  5. Does Kauai Kookie ship internationally?
    At this time, Kauai Kookie provides shipping only to the United States.

  6. Which shipping carriers does Kauai Kookie use?
    Kauai Kookie ships our orders via USPS priority airmail.

  7. How much is shipping and handling?
    Shipping and handling is determined by purchase total and location. In the shopping cart, please enter your destination to receive your shipping and handling estimate.

  8. Does Kauai Kookie ship to P.O Boxes or Military APO/FPO addresses?
    Yes.  We do ship to P.O. Boxes and Military APO/FPO addresses subject to the APO/FPO Guidelines and Restrictions set forth by USPS.  We encourage you to visit the USPS website at: www.usps.com/ship/apo.htm for more information and addressing tips. Please note that we cannot accept responsibility for shipments containing inaccurate information input by the purchaser.

Purchasing

  1. Does Kauai Kookie charge tax on items purchased?
    We collect state and local taxes for shipments to the states of California & Hawaii. We are obligated to collect tax at the rate in effect for the jurisdiction to which the products are shipped. Delivery & processing will be taxed when the product is taxable. We automatically calculate taxes for telephone and internet orders. Tax is only an estimate. Applicable taxes will be applied when your payment is processed. All exempt customers need to provide us with proper documentation. For example: a copy of your state's resale certificates, exemption certificates, or other acceptable proof of your exempt status for the state to which the product is shipped. Please email this information to info@kauaikookie.com or fax it to us at 808-335-5186. Please call us at 1-800-361-1126 if you have any questions.

  2. How do you order Kauai Kookie products online?
    Please refer to our How to Order page to help guide you through your online purchase. For additional support, Kauai Kookie provides Assisted Shopping. Please call us at 1(800)361-1126 and one of our representatives will assist you in adding or removing items from your cart, walking you through your purchase, and addressing any questions you may have regarding your order process.

  3. What payment methods does Kauai Kookie accept?
    Kauai Kookie accepts all major credit cards and Kauai Kookie gift cards. For online purchases, all orders will be processed through Paypal. Please refer to our Payment Methods page for additional information.

Gifting

  1. May I leave a personal message or note with an order?
    Yes.  During the checking out process of your transaction, you will be given an option to leave a brief note.  Messages can only be left on an order level and not individual items.  In other words, if there are multiple messages that need to be sent, we recommend that separate orders be placed for each intended recipient to ensure that the correct product and message are coupled together.

Wholesale and Special Events

  1. Does Kauai Kookie offer bulk pricing?
    Kauai Kookie currently does not offer bulk pricing on website items except for any valid promotions advertised on the website in the event that they are being offered.

  2. Can I sell Kauai Kookie products in my store?
    If you are interested in becoming a wholesale customer or distributor of our products, please contact us to discuss options and eligibility requirements.

  3. How far in advance should I place my special event request?
    We would be more than delighted to provide our products for your special event needs whether for a birthday, anniversary, or any other occasion. In order to ensure we can serve you, we kindly request 2 weeks (or more) of advance notice. Please contact us at (800)361-1126 to discuss your needs, product options, and pricing.

  4. Does Kauai Kookie offer fundraising programs?
    While we do not yet have a formal fundraising program, we invite you to contact us in the event you are interested.

Miscellaneous

  1. What is Kauai Kookie's policy regarding returns/exchanges?
    As our commitment to you, all of our products are backed by our 100% satisfaction guarantee. If you are not satisfied with our products for any reason, we will gladly replace or exchange your order.

    Please send your returns or exchanges to:
    Kauai Kookie LLC/ Rainbow of Tastes Hawaii
    P.O. Box 503, Eleele, Kauai, HI 96705

    Returned items may be exchanged for products of equal or lesser value. Please specify your requested exchange item(s).

  2. What are Kauai Kookie's hours of operation?
    Our factory store is open seven days a week at the following times (Hawaiian Standard Time):

    Monday through Friday: 8am-5pm
    Saturday and Sunday: 10am-5pm