Shipping Policy

Shipping Policy

All orders are shipped from our factory on Kauai, Hawaii via USPS. Kauai Kookie currently ships to U.S. addresses only. Each product is parceled with packing peanuts to ensure your items are not damaged under reasonably normal shipping conditions. We will not take responsibility for minor breakage to products.

Order Processing

  • Orders are usually processed within 2 business days and shipped the next business day.  For local shipments, please allow 3-5 days for delivery. For mainland orders, please allow up to 2 weeks for delivery.
  • Orders placed on weekends will ship the following Monday. Orders placed on holidays will ship the next business day.
  • Priority US Air Mail Shipping is available for orders shipped within the United States.
  • Shipping rates vary by package weight and size

Sales Tax and Duties

We collect state and local taxes for shipments to the states of California & Hawaii. We are obligated to collect tax at the rate in effect for the jurisdiction to which the products are shipped. Delivery & processing will be taxed when the product is taxable. We automatically calculate taxes for telephone and internet orders. Tax is only an estimate. Applicable taxes will be applied when your payment is processed. All exempt customers need to provide us with proper documentation. For example: a copy of your state’s resale certificates, exemption certificates, or other acceptable proof of your exempt status for the state to which the product is shipped. Please email this information to or fax it to us at 808-335-5186. Please call us at 1-800-361-1126 if you have any questions.

Shipping Of Chocolate Products

Please note that any of our Chocolate Dipped products, or products containing chocolate, may melt during shipment. If you are concerned that a chocolate product may melt please call us directly at 1-800-361-1126 to make special arrangements for the shipment.